STORE POLICIES

shipping/handling

All orders are processed and shipped within 5 business days. Depending on stock you will be notified if the items are not available for immediate shipment. If your order is placed on a weekend or holiday, it will be processed the next business day.  Business days are Monday through Friday, excluding holidays. Green Body and Home does not ship on Saturday or Sunday.

Larger items such as mattress and furniture will often ship directly from our manufacturers to you via UPS, freight, or other home delivery service. Items exceed size and/or weight restrictions set by our carriers and cost considerably more to ship. In addition to the regular delivery charges, a surcharge will be added to each oversized item to cover these additional shipping costs. The surcharge amount will be displayed below the price of the item.

GROUND (5-7 Business days)
AIR or PRIORITY (2-3 Business days)
Free Shipping on items over 100 and less than 5lbs:(UPS Ground/Home Delivery only)
Please Note No: P.O. Boxes.
For International Order, Please call or fax 413-229-8191 or email bestclients@greenbodyandhome.com.

Greenbodyandhome.com accepts Visa and MasterCard. A sales tax of 5% must be charged on all orders shipped within Massachusetts. Orders shipped to addresses outside of Massachusetts state will not be charged any sales tax. Handling fee is applied to all items over 10 lbs.

Returns

We stand behind the quality of every products we sell. If you are less than satisfied with anything you order from greenbodyandhome.com, you may exchange it or return it within 30 days for a full refund. Shipping and handling charges are not refundable. All shipping costs related to a return are the responsibility of the customer. If you are returning a product or products that you paid no shipping charges for, we will refund you the price of the product less the actual shipping costs that we incurred in shipping the product to you.

All items must be returned in saleable condition and in the original packaging for a full refund. Due to health regulations, items such as pillows, bedding, towels, underwear, personal care products, baby products and cosmetics are not returnable. Please understand that custom orders and discontinued clearance items sales are final. There is a 25% restocking fee for the return of mattresses, furniture and artwork.

Please email us at bestclients@greenbodyandhome.com. or call us at 1-800-410-6561 before returning or exchanging a product so that we could issue Return Merchandise Authorization to insures that your return is processed accurately and quickly. In the case of returning a damaged article, please save all shipping material. 20% restocking fee will be applied to unused returned items without their full packaging.

Damaged Items

When returning goods, please obtain a "Proof of Postage Certificate" from your post office as we cannot be held responsible for parcels lost on return to us. We recommend you use registered post to ensure safe delivery. Please include your order#, name, address, phone number as well as the reason for the return.

If the item was damaged upon arrival, please contact us immediately at 1-800-410-6561 or email us at: bestclients@greenbodyandhome.com.
Please contact us within 24 hours of receipt of your products.

mailing address
Green Body & Home
PO BOX 746
1532 Salisbury Road
Sheffield, MA 01257
attn: online return

tel / fax 413-229-8191
telephone: 800-410-6561
email bestclients@greenbodyandhome.com

If you have any questions concerning products or your order, contact bestclients@greenbodyandhome.com. All emails will be responded within 24 hours. Please reference your item of confirmation number and indicate the best way for us to reach you.

third party links

We may include third party links on our site, these linked sites have separate and independent privacy policies. Therefore we have no responsibility or liability for the contents of these linked sites.

All prices are good for Internet only. Greenbodyandhome.com is not responsible for typographical / photographic errors or manufacturers’ price increases. All prices subject to change without prior notice. All images are for illustrative purposes only. Send your questions or comments to bestclients@greenbodyandhome.com.

We reserve the right to make changes to the site and to these terms and conditions at any time. Ultimately our goal is to make your shopping experience a complete success because we do have the best clients. bestclients@greenbodyandhome.com.